{"id":4490,"date":"2026-06-18T19:09:48","date_gmt":"2026-06-18T17:09:48","guid":{"rendered":"https:\/\/zellago.com\/?p=4490"},"modified":"2026-06-18T19:21:02","modified_gmt":"2026-06-18T17:21:02","slug":"faq","status":"publish","type":"post","link":"https:\/\/zellago.com\/ro\/blog\/2026\/06\/18\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente (FAQ)"},"content":{"rendered":"\n<!--\n  ARTICOL: \u00centreb\u0103ri frecvente (FAQ)\n  SLUG WordPress: faq\n  TITLU: \u00centreb\u0103ri frecvente\n-->\n\n<section style=\"max-width:860px;margin:0 auto;padding:30px 20px;font-family:'Segoe UI',Tahoma,sans-serif;line-height:1.8;color:#333;\">\n\n<header>\n    <h2 style=\"font-size:28px;color:#006600;border-bottom:2px solid #009933;padding-bottom:10px;\">\u00centreb\u0103ri frecvente (FAQ)<\/h2>\n    <p style=\"margin-top:12px;\">G\u0103se\u0219te r\u0103spunsuri la cele mai frecvente \u00eentreb\u0103ri despre platforma Zellado.<\/p>\n<\/header>\n\n<style>\n.zellado-faq-item { margin-top: 16px; border: 1px solid #e0e0e0; border-radius: 10px; overflow: hidden; }\n.zellado-faq-q { padding: 16px 50px 16px 20px; background: #f8faf8; font-weight: 700; font-size: 16px; color: #1a3d1a; cursor: pointer; position: relative; transition: background .3s; margin: 0; }\n.zellado-faq-q:hover { background: #e8f5e9; }\n.zellado-faq-q::after { content: \"+\"; position: absolute; right: 20px; top: 50%; transform: translateY(-50%); font-size: 24px; color: #009933; font-weight: 400; transition: transform .3s; }\n.zellado-faq-item.open .zellado-faq-q::after { content: \"\\2212\"; }\n.zellado-faq-a { padding: 0 20px; max-height: 0; overflow: hidden; transition: max-height .4s ease, padding .3s; }\n.zellado-faq-item.open .zellado-faq-a { max-height: 600px; padding: 16px 20px; }\n<\/style>\n\n<!-- GENERAL -->\n<h3 style=\"font-size:20px;color:#004d00;margin-top:35px;margin-bottom:5px;\">General<\/h3>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Ce este Zellado?<\/p>\n    <div class=\"zellado-faq-a\"><p>Zellado este un marketplace de servicii care conecteaz\u0103 persoanele care au nevoie de un serviciu (clien\u021bi) cu prestatorii profesioni\u0219ti din zona lor. Platforma acoper\u0103 peste 20 de categorii de servicii, de la construc\u021bii \u0219i instala\u021bii la transport, cur\u0103\u021benie \u0219i consultan\u021b\u0103.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">C\u00e2t cost\u0103 s\u0103 folosesc Zellado ca client?<\/p>\n    <div class=\"zellado-faq-a\"><p>Solicitarea de oferte este complet <strong>gratuit\u0103<\/strong> pentru clien\u021bi. Nu exist\u0103 taxe ascunse. Plata serviciului se face direct c\u0103tre prestatorul ales, conform \u00een\u021belegerii dintre voi.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">C\u00e2t cost\u0103 s\u0103 m\u0103 \u00eenregistrez ca prestator?<\/p>\n    <div class=\"zellado-faq-a\"><p>\u00cenregistrarea pe platform\u0103 este <strong>gratuit\u0103<\/strong>. Po\u021bi crea un profil, ad\u0103uga servicii \u0219i primi cereri f\u0103r\u0103 nicio tax\u0103 ini\u021bial\u0103.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">\u00cen ce zone este disponibil Zellado?<\/p>\n    <div class=\"zellado-faq-a\"><p>Zellado func\u021bioneaz\u0103 pe tot teritoriul Rom\u00e2niei. Prestatorii \u00ee\u0219i seteaz\u0103 singuri zona de acoperire (ora\u0219, jude\u021b, regiune).<\/p><\/div>\n<\/div>\n\n<!-- PENTRU CLIEN\u021aI -->\n<h3 style=\"font-size:20px;color:#004d00;margin-top:35px;margin-bottom:5px;\">Pentru clien\u021bi<\/h3>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Cum aleg un prestator de \u00eencredere?<\/p>\n    <div class=\"zellado-faq-a\"><p>Verific\u0103 profilul prestatorului: recenziile anterioare, num\u0103rul de proiecte finalizate, fotografiile din portofoliu \u0219i badge-urile de verificare. Cu c\u00e2t un prestator are mai multe recenzii pozitive, cu at\u00e2t este mai de \u00eencredere.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Ce fac dac\u0103 nu sunt mul\u021bumit de un serviciu?<\/p>\n    <div class=\"zellado-faq-a\"><p>Contacteaz\u0103 mai \u00eent\u00e2i prestatorul pentru a \u00eencerca o rezolvare amiabil\u0103. Dac\u0103 nu ajunge\u021bi la un acord, po\u021bi deschide o <a href=\"\/dispute-resolution\" style=\"color:#009933;\">sesizare de disput\u0103<\/a> pe platform\u0103, iar echipa Zellado va interveni ca mediator.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Pot anula o cerere dup\u0103 ce am postat-o?<\/p>\n    <div class=\"zellado-faq-a\"><p>Da, po\u021bi anula o cerere \u00een orice moment din panoul t\u0103u de control, at\u00e2ta timp c\u00e2t nu ai acceptat deja o ofert\u0103.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Cum pl\u0103tesc prestatorul?<\/p>\n    <div class=\"zellado-faq-a\"><p>Plata se face direct \u00eentre client \u0219i prestator, conform \u00een\u021belegerii voastre (numerar, transfer bancar, etc.). Zellado nu intermediaz\u0103 pl\u0103\u021bile.<\/p><\/div>\n<\/div>\n\n<!-- PENTRU PRESTATORI -->\n<h3 style=\"font-size:20px;color:#004d00;margin-top:35px;margin-bottom:5px;\">Pentru prestatori<\/h3>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Cum primesc cereri de la clien\u021bi?<\/p>\n    <div class=\"zellado-faq-a\"><p>C\u00e2nd un client posteaz\u0103 o cerere \u00een categoria \u0219i zona ta, prime\u0219ti notificare automat\u0103 prin email. Po\u021bi vedea cererea \u0219i po\u021bi trimite o ofert\u0103 din panoul t\u0103u de control.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Pot refuza o cerere?<\/p>\n    <div class=\"zellado-faq-a\"><p>Da, nu e\u0219ti obligat s\u0103 r\u0103spunzi la nicio cerere. R\u0103spunzi doar la cererile care te intereseaz\u0103 \u0219i pe care le po\u021bi executa.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Cum \u00eemi cresc vizibilitatea pe platform\u0103?<\/p>\n    <div class=\"zellado-faq-a\"><p>Completeaz\u0103-\u021bi profilul 100%, adaug\u0103 fotografii de calitate din lucr\u0103ri, r\u0103spunde rapid la cereri \u0219i acumuleaz\u0103 recenzii pozitive. Prestatorii cu profiluri complete \u0219i rating bun apar primii \u00een rezultate.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Ce se \u00eent\u00e2mpl\u0103 dac\u0103 primesc o recenzie nedreapt\u0103?<\/p>\n    <div class=\"zellado-faq-a\"><p>Po\u021bi r\u0103spunde public la recenzie. Dac\u0103 consideri c\u0103 recenzia este fals\u0103 sau abuziv\u0103, raporteaz\u0103-o echipei Zellado prin <a href=\"\/contact\" style=\"color:#009933;\">formularul de contact<\/a> \u0219i o vom investiga.<\/p><\/div>\n<\/div>\n\n<!-- CONT \u0218I SECURITATE -->\n<h3 style=\"font-size:20px;color:#004d00;margin-top:35px;margin-bottom:5px;\">Cont \u0219i securitate<\/h3>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Cum \u00eemi \u0219terg contul?<\/p>\n    <div class=\"zellado-faq-a\"><p>Po\u021bi solicita \u0219tergerea contului din set\u0103rile profilului sau contact\u00e2ndu-ne la <a href=\"mailto:info@zellago.dk\" style=\"color:#009933;\">info@zellago.dk<\/a>. Datele tale vor fi \u0219terse conform GDPR.<\/p><\/div>\n<\/div>\n\n<div class=\"zellado-faq-item\">\n    <p class=\"zellado-faq-q\">Mi-am uitat parola. Ce fac?<\/p>\n    <div class=\"zellado-faq-a\"><p>Acceseaz\u0103 pagina de <a href=\"\/login\" style=\"color:#009933;\">autentificare<\/a> \u0219i apas\u0103 pe \u201eAm uitat parola&#8221;. Vei primi un email cu instruc\u021biuni de resetare.<\/p><\/div>\n<\/div>\n\n<script>\ndocument.querySelectorAll('.zellado-faq-q').forEach(function(q) {\n    q.addEventListener('click', function() {\n        var item = this.parentElement;\n        var wasOpen = item.classList.contains('open');\n        \/\/ \u00cenchide toate\n        document.querySelectorAll('.zellado-faq-item').forEach(function(i) { i.classList.remove('open'); });\n        \/\/ Deschide pe cel curent dac\u0103 nu era deja deschis\n        if (!wasOpen) item.classList.add('open');\n    });\n});\n<\/script>\n\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"<p>\u00centreb\u0103ri frecvente (FAQ) G\u0103se\u0219te r\u0103spunsuri la cele mai frecvente \u00eentreb\u0103ri despre platforma Zellado. General Ce este Zellado? Zellado este un marketplace de servicii care conecteaz\u0103 persoanele care au nevoie de un serviciu (clien\u021bi) cu prestatorii profesioni\u0219ti din zona lor. Platforma acoper\u0103 peste 20 de categorii de servicii, de la construc\u021bii \u0219i instala\u021bii la transport, cur\u0103\u021benie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-4490","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/posts\/4490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/comments?post=4490"}],"version-history":[{"count":2,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/posts\/4490\/revisions"}],"predecessor-version":[{"id":4502,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/posts\/4490\/revisions\/4502"}],"wp:attachment":[{"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/media?parent=4490"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/categories?post=4490"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zellago.com\/ro\/wp-json\/wp\/v2\/tags?post=4490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}